You now need to send your completed application and documents to our Regional Passport Processing Centre in Wellington, New Zealand. 

We recommend that you print this page, so you can refer to it. Print

• Where to send
• How to send
• How much
• How to pay
• Timing
• Delivery back to you
• Specific requirements
• Need more information
• Urgent travel
• Contact us
  

Where to send

If you are in Fiji, Kiribati, Tuvalu, Nauru, the Cook Islands, Samoa, Solomon Islands, Tokelau, Niue, Pitcairn Islands, Tonga, Vanuatu, Norfolk Island, Christmas Island, American Samoa, French Polynesia, Papua New Guinea, New Caledonia, or Wallis and Futuna you can apply for a passport from the Regional Passport Production Centre at the British High Commission in Wellington.

How to send

We recommend that you send us your application by secure means such as registered post or a courier. 

How much

Passport fees when applying from the Pacific Islands:  

Adult passport

• 32-page passport - $NZ 304.71 
• 48 page passport - $NZ 358.71

• Child passport (32 pages) - $NZ 209.71

The fees above are inclusive of secure courier return of supporting documents and secure dispatch costs of new passport from the UK.

How to pay

For applications sent from these countries, payment must be made by either a bankers draft (made payable in NZD$ to the British High Commission) or by credit card by completing the credit card form. 

YOU MUST NOT SEND CASH

From 1 March 2012, we will not provide a receipt unless you have supporting documents to be returned or if you are applying at the counter or if you specifically ask for one.  If paying by credit card you can do this by using the tick box on the credit card mandate form or if you are paying by another method by making a note in the ‘other information’ section of your Passport Application form.  If you have no supporting documents to be returned and you request a receipt, you will need to pay the full courier fee for the return of supporting documents as well as the fee for sending your new passport from the UK.

Timing

We aim to process the new passport within four weeks from the date the fee is taken and the application contains all of the information we need. Failure to provide all of the required documentation will result in your application being delayed or returned. If it is a first time application, or you are replacing a lost or stolen passport, you should allow at least six weeks.  We would remind customers that travel should not be booked until a passport has been issued and received by you. We cannot accept responsibility for any costs incurred if travel is booked and subsequently cancelled before you have received your passportSpecific requirements from the Pacific Islands 

Delivery back to you

DHL aim to deliver packages direct to customers or to diplomatic missions.  However, for some areas this may not be possible.  In such circumstances, DHL will contact you directly during working hours to arrange for you to collect your documents from the nearest DHL office or to provide an alternative delivery address.  You should ensure that up to date, correct contact details are included with the passport application form. When collecting documents, you will be required to bring photo identification that matches the name on the shipment.

Specific requirements from the Pacific Islands

All documents must be originals we do not accept certified documents or photocopies.

Checklists

Supporting documents guide

Need more information

If you need detailed information about what type of passport you need, what documents you need to supply for different types of application please go to What passport do I need? 

Urgent Travel

If you need to travel urgently and your normal passport is not available you should contact the British Consulate in your Country. They may be able to provide you with emergency travel documentation.  Please note they will not be able to answer general passport questions or give information on passport applications in progress (as they are no longer involved in this process).  You should only contact them if you have a need to travel urgently and you will be asked to supply evidence of your need.

Contact Us

If you cannot find the information you need on the website, you could contact the Careline Passport Information Line at 0900 990202 (Premium Rate Line - please note that these calls are charged at $4.50 per minute, mobile phone calls may be charged at higher rates) or 0044 208 082 4727 (Credit Card Line - calls will be charged at £0.72 per minute plus VAT) 21:00 Sunday UK time - 01:30 Saturday UK time (24 hour service). Please be aware that you will be charged for this call.

For customers with hearing difficulties, a Text phone service is available by contacting 00 44 1750 725 368.

Please do not contact us before the expected delivery time as detailed above. We will not be able to give further information and you will be charged for this call.

For information on

• British Citizenship
• Nationality