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Contact us

United Kingdom Regional Passport Production Centre, Wellington

British High Commission
44 Hill Street
Wellington 6011

Opening Times (Monday to Friday, New Zealand local time):

• Public Counter: 09:00 - 13:00
• Passport Collection: 14:00 -15:00

The office will be closed during British High Commission public holidays.

Call Centre: 08:00 Monday – 18:00 Friday 24 hour service (New Zealand local time)

Callers to the “Call Centre” will be able to receive real time progress reports on applications and up to date information on applying for a UK passport.  The “Call Centre” can be contacted on:-

Credit Card Line
If calling from New Zealand 0044 208 082 4727
If calling from Australia 0011 44 208 082 4726
(£0.69p + VAT per minute, excluding the cost of an International Call, which is charged to your home telephone account). Please have your credit card ready before calling.

Premium Rate Line
If calling from New Zealand 0900 990202
If calling from Australia 1902 241 444
(NZD$4.50 per minute, AUD$3.52 per minute). Charged to your local telephone account. Calls made on a mobile-phone may be subject to
additional charges, please check with your mobile-phone provider.

Hearing Impaired TTY text phone service
If calling from New Zealand 00 44 1750 725 368
If calling from Australia 0011 44 1750 725 368
(£0.69p per minute, excluding the cost of an international call)

Email Contact
We regret we are unable to respond to any email enquiries about passport or visa matters.